In today’s world, we are bombarded by media for communication. Technology has provided us a wide array of communication tools, from desk lines to cell phones, texting to instant messaging and email, and more. But how do we know when to use the appropriate form of communication? With so many choices, often we choose the most convenient method, when it is not always the best choice for the project, company, or ourselves.
- Think about your reason for communication. Is it a quick discussion with a peer to move forward with your work? A simple graphic question? Do you need confirmation on utility routing from a Civil consultant? Do you need approval from a manager before proceeding on to the next step in design?
- Know your audience. Do you have a software question for a Millennial? Or perhaps performance praise for a peer? Are you dealing with a Discipline Director? Inside the company, or external to the company? What are the personality traits of your audience? Do they prefer detailed information or are they quick and to the point? Does a little small talk help engage the listener?
- Know the situation. Is time a factor? Are you requesting information or dispensing it? Is there a need to document the conversation?